WHEN YOU RECEIVE YOUR ORDER

Can I return my order? . . .

If you are unhappy with your purchase in any way. No problem! You will have 14 days to request a refund, counting from the date of delivery. You will have to send us an e-mail to eshop@piedaddediego.com specifying your order number and we will inform you all at the time. We will take care of all the return management and we will refund the total (Only in shipment in Spain).  We can only make a refund or exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in the original package. Returns that do not comply to this Policy will be rejected without supposing any responsibility for Piedad de Diego.


Can my order be picked-up by the courier in a different country from the one where the parcel was delivered? . . .

It is not possible to request an order return pick-up in a different country from the one that the parcel was delivered in. Meanwhile, it might be arranged in a different address if it is located within the same country of delivery. For this matter, it is absolutely necessary to notify and inform the new address by e-mail to eshop@piedaddediego.com.


Can I get a refund for a purchase of a discounted product? . . .

Yes, cash refunds will be made for discounted products, according with Return Policy.


I received my product damaged or faulty. . . .

Items received defective or incorrect shall be informed within a maximum period of 48 hours by sending an e-mail to eshop@piedaddediego.com. These products may be returned within 14 days as stipulated in the current Return Policy. Note that we may ask for photographic proof in order to proceed with the tests. Any imperfections due to incorrect usage or manipulation of the products or wear and tear produced by normal use of the products, are not under guarantee. Before shipping, items are subject to an exhaustive quality control , where pictures are taken in order to guarantee the highest standards when delivered.


When will be the refund effective in my account? . . .

Once we received your parcel back and after it pass the proper quality control, we will proceed to refund the amount through the same payment method formerly used. It might take up to 3 business days for the payment to be effective in your account.


Why you don´t have the item that I purchased? . . .

Products displayed in www.piedaddediego.com are shared with our retail store. Sometimes, there might be some failures or delays with the stock update system. In this case, you’d be informed via e-mail. We apologize in advanced for this matter.